TikTok, as a global leader in short-video platforms, has attracted countless merchants to join. However, many merchants encounter issues with their registration applications being rejected. This article combines the latest TikTok news and practical experience to provide a detailed guide on how to handle rejected registration applications, helping merchants successfully onboard TikTok.

I. Understanding the Reasons for Rejection

According to TikTok's official email notifications, common reasons for rejection include:

1. Unverifiable Information: The system prompts "Your details could not be verified. Confirm your information is correct and resubmit." or "Details provided could not be verified. Please check your business information and primary business contact's personal information, and re-submit."

2. Inconsistent Information: The submitted registration information does not match the records on the state government's website.

3. Missing Required Documents: Failure to upload IRS documents or other necessary proof files.

II. Self-Checking Registration Information

1. Verifying State Government Records

Visit the State Government Website: Go to the Secretary of State (SOS) website of your registered location and use the provided link for queries: [https://www.llcuniversity.com/50-secretary-of-state-sos-business-entity-search/](https://www.llcuniversity.com/50-secretary-of-state-sos-business-entity-search/)

Search for Company Information: Take New Jersey as an example, enter the corresponding state page, and search for your company name to ensure that the submitted company name matches the state government's records exactly.

Note: Ensure that your IP address is located in the United States when querying, otherwise some state government websites may not be accessible.

2. Modifying Registration Information

Enter the TikTok Store Homepage: Click the "re-verify" button and modify the submitted registration information according to the state government or IRS information.

Submit the Modified Information: Click the "Submit" button. If you receive a rejection email again, repeat the above steps until the page for uploading IRS documents appears.

III. Uploading IRS Documents

Prepare IRS Documents: Ensure the document is clear and includes the full company name, EIN, and registered address. The file format should be JPG, JPEG, PDF, or PNG, and the size should not exceed 5MB.

Upload the Document: On the TikTok Store page, find the "Upload" button and upload the IRS document.

Note: Only digital images of original documents are accepted; copies will not be accepted.

IV. Other Common Issues and Solutions

1. New Company Information Not Found

Solution: If your company information cannot be found on the state government website, it means the company is too new and the system has not updated yet. Continue to submit the registration information until the page for uploading IRS documents appears.

2. Consistent Information but Still Rejected

Solution: Continue to resubmit the registration information until the system verifies it. If you still cannot pass after multiple attempts, it is recommended to contact TikTok's official support team for assistance.

As one of the world's largest short-video platforms, TikTok offers vast market opportunities for merchants. Rejection during the registration process is not something to fear; the key is to promptly identify and correct the issues. Through the detailed steps provided in this article, merchants should be able to quickly resolve the problem of rejected registrations and successfully join TikTok to start a new chapter in cross-border e-commerce.

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