In the booming development of TikTok cross-border e-commerce, merchants often face the situation where a single order contains multiple items that need to be split and shipped separately. This not only affects logistics efficiency but also directly impacts consumers' shopping experiences. Based on the latest TikTok platform information and operational skills, this article will introduce in detail how to properly set up the process of splitting and shipping multiple items in one order, helping merchants better deal with this common problem and improve store operation levels.

I. The Necessity of Splitting and Shipping

With the diversification of consumer demands, it has become common for an order to include multiple items. However, due to factors such as product attributes, inventory distribution, or logistics restrictions, it is necessary to split multiple items into several packages for shipping. This can not only optimize logistics costs but also ensure that products are delivered to consumers more quickly and accurately, thereby improving customer satisfaction.

II. Specific Steps for Splitting and Shipping

  1. Enter the Order Management Page: Log in to the TikTok Shop merchant backend, find the "Order Management" section, and enter the relevant page to view the list of pending orders.

  2. Select the Order to Split: In the order list, locate the order containing multiple items that need to be split and shipped, and click to enter the order details page.

  3. Perform the Split Package Operation: On the order details page, before the "Add Tracking Information" button, click the "Split Package" option. The system will prompt you to confirm whether to perform the split package operation. After clicking confirm, the order will be split into multiple packages.

  4. View the Split Packages: After the split package is completed, return to the order list. You will find that the original order has been split into two or more independent packages, each with its own order number.

  5. Add Logistics Information: Add logistics information to each split package in turn, including selecting the logistics channel and filling in the tracking number. After completing the logistics information addition for all packages, the system will automatically update the order status to show the shipping progress of each package.

III. Precautions for Splitting and Shipping

  1. Ensure Accurate Product Information: Before splitting and shipping, carefully check the product information of each package, including product name, quantity, specifications, etc., to avoid after-sales problems caused by incorrect product information.

  2. Choose the Appropriate Logistics Channel: Based on the weight, volume of the product, and the logistics requirements of the target market, choose the appropriate logistics channel. For example, for light and small products, you can choose an economical logistics channel, while for heavier or time-sensitive products, you should prioritize fast logistics services.

  3. Update Logistics Information in a Timely Manner: After shipping, track the logistics status of the package in a timely manner and synchronize the latest logistics information to the TikTok platform so that consumers can always understand the transportation progress of the product.

IV. Advantages and Challenges of Splitting and Shipping

  1. Advantages: Splitting and shipping can better meet the logistics needs of different products, improve logistics distribution efficiency, and reduce logistics delays caused by package overweight or oversized issues. At the same time, consumers can receive products more flexibly, enhancing the shopping experience.

  2. Challenges: Splitting and shipping will increase the operating costs and management difficulty for merchants, requiring more time and energy to handle orders and logistics information. In addition, improper splitting may lead to problems such as product loss or wrong delivery, affecting the merchant's reputation.

V. Suggestions for Optimizing Splitting and Shipping

  1. Establish a Sound Inventory Management System: Through the inventory management system, keep track of product inventory in real-time, arrange shipping plans reasonably, and ensure that products can be shipped out in a timely and accurate manner when splitting and shipping.

  2. Strengthen Communication with Logistics Partners: Maintain close contact with logistics providers, understand the latest dynamics and policy changes of logistics channels in a timely manner, and choose the best logistics solution when splitting and shipping.

  3. Regularly Analyze Splitting and Shipping Data: Regularly analyze data related to splitting and shipping, such as logistics costs, delivery time, customer satisfaction, etc., and continuously optimize the process and strategy of splitting and shipping according to the analysis results.

On the TikTok cross-border e-commerce platform, splitting and shipping multiple items in one order is a common and important operation. Only by mastering the method of setting up splitting and shipping, paying attention to relevant matters, and continuously optimizing the shipping process can merchants stand out in the fierce market competition, provide consumers with better services, and promote the continuous growth of business. It is hoped that the content of this article can provide strong support for the operation of merchants on the TikTok platform and help merchants achieve better results!

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